Complaint to StarHub
April 6, 2008
This is my latest complaint letter, written out of anger.
“
Dear Sir/Madam,
I’m really curious about the billing/account systems in Starhub. I’m utterly impressed with how long Starhub takes to return some the credit amount to your customers. We, the customers are given 10 days to pay our bills, but Starhub took more than 3 months to process a simple cheque to return to their customers.
My last bill is in January 2008. I paid the full subscription fee although I terminated the MaxOnline services in the middle of the month. Just to make sure, I gave a call to the hotline and was assured that they will send me the credit amount via a cheque after 2-3 weeks. Then after more than 1 month, nothing came. So I called again on the 16th March 2008. Then I was told that they had overlooked and will process the cheque immediately and told me to wait for another 2-3 weeks to get the cheque.
Ok, I understand that I’m no longer a StarHub customer, so I was given lowest priority. But doesn’t StarHub understands that I had become your POTENTIAL customer now? Anyway, I waited patiently again. 6th April 2008, I called again and was told that the cheque has been processed and will be sent out soon. When asked how soon is soon, I was told that it will take at least a week. If I didn’t receive by next week, call the hotline again.
So exactly HOW long is required for Starhub to process a cheque? (I’m worried about your business processes) How can you expect your customer to pay the bill within 10 days when you took more than 3 months to process a cheque?
A word of advice, customers left for a reason and you don’t have to reassure them that they had made the right choice.
Thanks and Regards,
“
Initially, I wanted to post this comment via their online feedback form, but I got this stupid error message of “you have exceeded 1500 characters”. If that is the case, don’t provide me with such a large writing space lah! So I emailed them instead. (customerservice@starhub.com)
I’m beginning to see the Singaporean characteristic in myself. Complain and complain.
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1.
egeus | April 6, 2008 at 6:21 pm
Well, if u change your tone abit, it’ll be a kinda positive feedback for them to improve their service and not as a complain. =p
2.
dalieu | April 8, 2008 at 12:12 pm
i hate poor customer service! good luck with that.
3.
Uthayakumar | June 11, 2008 at 12:26 am
I’ve got 2 set tops.I am not receaving EURO 2008 on my bed room Set Top. i’ve been calling Starhub since sunday. I;ve lost all my patience waiting for your customer service offr to answer my calls. I’ve done everything they have told me to do. Off the power and so on… Its been 4 days since the Euro started and I’m been deprive from watching from my bed room. Your CSO is suppose to have arrange for a technician to call me but it did not happen. I’m verty perturb with your service. I want my EURO 2008 to be cancelled wef & refund my money back. My mobile no is 96183005. I demand for an explanation
4.
carineswan | June 11, 2008 at 9:00 am
Errm…. Ok, I understand your frustration. But you should read to Starhub not here lah.
5.
Ang | December 11, 2008 at 7:03 pm
very bad service!!! Due to i call starhub this afftenoon then the staff told me will give me a call back but till evening i haven’t received any call from them!!!! The starhub service very very bad !!!
6.
Ang | December 11, 2008 at 7:08 pm
if can please on my mobile cause already make the payment at 7 Eleven yesterday. My mobile no is 94507105. Thanks
7.
MRS TAY | January 6, 2009 at 11:43 pm
Hi to the officer incharge
My husband is starhub very scincer customer.we never had outstanding unless our cheque payments are delayed.We have 3 handphone lines and scv.Just because of $10 differnt my scv was suupended on 6th jan 2009.we did not recieve any reminder bill.the last bill i recieve was $45++.Which i was not really sure.I made the same payment for the following month.there are 100 over staff in starhub why not even one staff got the heart to inform us that the bill amount was wrong.What is the use to be long with starhub.There are 3 hp lines dont tell me scv dont even know one of them.my husband got vrey angry.that he dont want starhub services anymore.IS THIS HOW STARHUB TREAT THE LONG TIME CUSTMER.I thought we are very inpotant to starhub.Custemer service is very inportnant right.Im not going to pay the reconnection fees.if starhub still requst us to pay.I think we dont need your service anymore.I will bring this matter to the press. i felt so shame infront of my guest.i lost my face infront of my relatives.I want starhub to answer for my pain.Just $10 differint need to be suspended??????? Magement oF starhub please answer to my complaint or else i have to handle this matter as a public.Please call me at 91877669
8.
Manisekaran Saravanan | March 16, 2009 at 9:25 pm
Dear sir,
I was reported early 2days before my home digitel voice still not yet Re connect, my home No 65239697
pls dry to give me usoon as bossible
Thanks
H/p 9084 9080
9.
Manisekaran Saravanan | March 20, 2009 at 9:10 pm
dear sir,
pls – Re activate my home line, I was call up many time not resbosible pls do asp . tel no: 6523 9697
Thanking you,
Manisekaran saravanan
S 7364325b
10.
navin mehtani | May 16, 2009 at 7:00 pm
sir ,
i AM NOT GETTIN ANY SIGNAL ON MY CABLE TV . MY INTERNET CONN. IS OK. PL ADVISE . MY CUSTOMER NO. 76123340.
THANK YOU.
MOBILE; 96694135
11.
teo khim teck | May 19, 2009 at 7:43 pm
Can you please get in touch with me regarding my no signal on my cable t v before i make a switch to mio t v.i hae been trying to contat your technical assistance dept but was put on hold or at least 10 mins..my mobile number is 97818640 .sorry i do not accept this standard from you guys!
12.
S LACHMANAN | June 11, 2009 at 9:08 pm
Hi ,
Thanks for the Hub ID, but nevertheless i am unable to enter your website to comment anything., so i would like to do it through this net.
We are utterly disappointed with the progress of your starhub channel 30 programmes.
They seem ok when they started it but now it really sucks to the maximum because they are practically screening the same movies again, & again, & again & again & again…….
I cant stop it because we are very disappointed with the movies shown again & again,
not to mention the screening time of the same movies showing exactly at the same time & day it was shown earlier, not once but several times.
We had another tv Indian programmes before from S—–, it really was worst than yours, but the good thing is YOU Are Catching up with them>,>,>,>,
we disconnected it anyway. And also not to mention, they did not charged us for the last month we patronize them.
Why say good things about the programme & dont keep your standard. They even dont have movies’ narrations about the programmes & even went to the extend of saying enjoy the latest box office & showing movies from the sixties or seventies.
It is emparrasing to us as Indain viewers. I dont know how Starhub feels about it.
I did brought this matter to your customer service officer & a female correspondent did mange to get my remarks but it seems she was not so interested in my comments.
I was supposed to be feeded back with my comments & its already been 2 weeks & the standard & repetition of the movies are REALLY unbearable.
We hope you would take my complain seriously & feed back to us about the improvements. Surprisingly Wasanthan Central at Channel 05 are doing a better job than Vannathirai at Channel 30.
Thks & Wish Starhub does a standard job.
Ravi-97317644(hP)
13.
Maurice Chan | July 23, 2009 at 11:05 pm
This is my complaint:
“I bought the HP Mini + SurfLite bundled promotion at the National
Cancer Center Roadshow early this month (17th Jul). At that time i told
the Starhub staff that i intend to use the mobile bb and the netbook
separately. I was told that it is possible to buy an additional dongle
at $99. I ask for the dongle to be delivered together with the netbook
but your staff said they cannot deliver the dongle and asked me to buy
one at $99 at any Starhub outlet. Now whereever i go i was told that it
is out of stock. Some outlets say this is island-wide shortage.
Ironically they have the same product but they will only sell at $198
without contract. I called 1366 to ask if the Starhub HQs have any
stock, and despite waiting for very long periods, i was told that the
enquiry desk have no information on this!!?? On hindsight i think
Starhub purposely prevent the roadshow staff to deliver the dongle. Now
i am stuck with a plan that i cannot use, or pay $198 for a dongle. I
am cheated of my money because i will not have made the purchase had i
known the dongle cannot be bought at $99. I am appalled at such
unethical business practise and wish to cancel the SurfLite Plan, and
refund and return the dongle. If i do not get a prompt and satisfactory
closure of this complaint i will publish this unethical transaction and
poor service as well as lodge a complaint in CASE.”
14.
Tan | August 25, 2009 at 11:31 pm
Bad service…need to cancel all related service. I have been using starhub services for years but on Aug 24, starhub suspended my internet & cable TV without informing (no letter/no calls made). When checked with billing dept, they claimed that my bill was due on 22 Aug & no payment has been received so they terminated my internet & cable. Brainless…for years I have been making payments on 30-2nd of the mth and there were no suspension… Why out of sudden, they just cancelled? Was it just due to the overdue by 2 days????? Cust. care said that they will contact me within 24hr for the complaint made but until today there wasn’t any reply. Really piss off…If the company is not interested in customer service or LISTEN to the customer’s complain and react promptly, then why should I as customer choose starhub for their services??? I might as well cancel all the services I have with starhub!!!!!
15.
sandrar | September 10, 2009 at 9:20 pm
Hi! I was surfing and found your blog post… nice! I love your blog.
Cheers! Sandra. R.
16.
nghanboon | October 9, 2009 at 2:18 pm
i bought the starhub prepaid card and i cant use it iam so angry!
i wont use your service any more
17.
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